Terms & Conditions
By creating an account on our site, or by booking a class, you agree to all terms and conditions as set forth:
All Annual Membership Prices reflected are for a term of one year (52 weeks). Membership payments will be billed on a monthly basis, starting on the day your membership begins, and continuing bi-weekly thereafter for a term of twelve months. Memberships will automatically renew until canceled by the member. All membership cancelations must be done in accordance with this agreement. After the initial membership commitment period, you may cancel your membership at any time so long as you give written notice at least 30 days prior to your next billing date. In the event that you need to terminate your Membership prior to the end of your initial membership commitment, you agree to pay an early termination fee equal to the balance remaining owed for time left in your initial membership period. You further agree that the early-termination fee may be billed to the card or ACH payment information on file.
Spring Into Summer Membership.
Limited number of memberships available. Offer good until all available memberships are claimed or through May 29, 2023, whichever comes first. Memberships purchased under this special will be a 12 month commitment. After the initial 12 month commitment is complete, the membership will revert to month-to-month at the regular annual membership price until canceled. Members who are currently on a 3 month membership plan may switch to an annual membership without penalty.
Three (3) month term memberships will be billed on a monthly basis, starting on the day your membership begins, and continuing monthly thereafter for a term of 3 months. Memberships are a minimum 3 month commitment and will automatically renew until canceled in writing by the member. After the initial membership commitment period, you can cancel your membership at any time so long as you give written notice at least 30 days prior to your next billing date. In the event that you need to terminate your Membership prior to the end of your initial membership commitment you agree to pay an early termination fee equal to the balance remaining owed for time left in your initial membership period. You further agree that the early-termination fee may be billed to the card or ACH payment information on file.
Initial Membership Fee.
Viva Lagree LLC reserves the right to charge a one time Membership Initiation Fee of $99 for all new memberships.
All memberships are required to be set up on electronic autopay billing. Payments are due for all members on the first day of their billing cycle. Accepted forms of payment are Visa, MasterCard, and checking/savings account debit. Automatic billing returns and returned checks will have a $20 handling assessment added to the account balance.
By entering into a Membership agreement, you agree to have your membership payment automatically billed by Viva Lagree to the credit card or ACH Direct Debit on file with Viva Lagree (the “Studio”). You also agree to keep a valid payment method on file with the Studio. It is very important to update us if you change your credit card or checking account information to avoid any late-fee penalties or past due balances. You may update your personal information by logging into our member portal or by contacting the studio. Any interruption in billing that lasts more than 7 days may terminate your membership pricing option. If your Monthly Autopay is terminated for any reason and you wish to restart your membership, a new membership must be purchased at the current Membership rate.
You also acknowledge and agree that Viva Lagree may terminate your Monthly Membership at any time and that if your Monthly Membership is terminated for cause, no refund will be issued.
Membership price, start date and number of classes per billing cycle are set at the time of the Membership purchase. The price and number of classes shall remain the same so long as the Membership remains active. Any interruption in billing or cancellation of the Membership will result in the price being canceled. If you wish to purchase another Membership after cancellation, you must purchase a new Membership at the current price rate.
Unused Class Credits.
Classes purchased on a Membership plan must be used within each billing cycle. Unused classes do not roll over.
If any account becomes delinquent and collection action becomes necessary, you agree to pay all costs of collection including a collection fee up to 40% of the unpaid balance due, costs of court and attorney’s fees.
To cancel a membership outside of the initial contract period, you must come into the studio during normal business hours and provide written notice at least 30 days prior to the cancellation date. Our system is unable to prorate returns. Therefore, cancellations that do not comply with the 30-day rule cannot be refunded. If you are canceling within the initial contract period, please remember that an Early Termination Fee will be applied. Please email email@example.com for assistance in canceling your membership.
Monthly Memberships can be suspended for any reason for a period of 30-60 days once per year. Suspending requires written notice at least 14-days prior to the suspension period. Any additional suspensions require a medical reason and proof of the medical issue must be provided.
Class packs have expiration dates and are listed online and in the title of the class pack. All classes must be used prior to the expiration date. Expiration dates will not be extended unless there is a medical reason.
Class Packs Can Be Split.
If you purchase a 10-class pack, it may be used to pay for guests. Each person attending on the pass must create an individual studio account prior to class.
Late-Cancel and No-Show Fees.
If you cancel a class less than 10 hours prior to the scheduled start time, you will be assessed a late-cancel fee. If you fail to attend a class you are signed up for, you will be assessed a no-show fee. Fees are applied to your credit card on file, or the payment method used for booking the class.
Membership Client Fees:
Late-cancel fee – $15
No-show fee – $15 + loss of a class
Class Pack/Drop In Client Fees:
Late-cancel fee – $15
No-show fee – $15 and loss of class
Grace Fee Waiver.
Everyone receives one fee waiver. To use your fee waiver or to receive a refund of late-cancel/no-show fees, your waiver request must be made and resolved within 24-hours of the start time of the missed/late-canceled class. Any fee waiver made outside this window can only be credited to your account. Standard Memberships are allowed 4 grace fee waivers. If you are on the 3-month term membership you are allowed 1 Grace Fee Waiver per 3-month commitment term.
Students who arrive more than five (5) minutes after the scheduled start time of a class will not be allowed to join. If you arrive more than 5 minutes past scheduled class time, your space MAY be given to a standby client, and you will be subject to the No Show fee. New students must arrive 10 minutes prior to class for orientation and must watch the orientation video prior to taking their first class.
If a class is full, you may elect to place yourself on the waitlist. Our waitlist locks at 12 hours before class which means you will NOT be automatically added in after that point. If you have not been added to the class, feel free to check back and add yourself if a spot has opened up. If you can no longer attend class, you MUST remove yourself from the waitlist. Once you have been added to the class, you are subject to the Late Cancel policy. You agree to add yourself to the waitlist only if you are definitely able to attend.
Studio Account Is Required.
Creating an account allows you to electronically sign our waiver and it allows us to contact you in the event of any scheduling changes (i.e., power outages, substitute teachers, etc.).
For safety reasons, we require all clients to wear Non-Slip Grip Socks. Socks can be purchased at the studio and can be charged to your credit card through your online account.
We recommend comfortable clothes that allow you to move easily. We have small cubbies to store your personal belongings and we ask that you take off all loose/large jewelry, refrain from heavy perfumes/colognes, and turn your cell phones OFF. Use of cell phones and other electronic devices is not allowed on the equipment.
Merchandise must be exchanged within 14 days of purchase for store credit. Merchandise must not be worn, altered or washed. Merchandise must have all tags attached and be returned in original packaging. No cash refunds.
Services Refund Policy (classes, workshops, private events etc..).
All service sales are final.
Media Consent and Release
I consent to and give Viva Lagree, LLC, and its representatives, agents, subsidiaries, related entities and assigns (collectively, the “Company”) permission to take and create photographs, images, videos, recordings, quotes, summaries, biographies, and/or excerpts of and about me (collectively called the “Media”). I give permission to the Company to use and re-use, publish, distribute, and/or broadcast the Media, in whole or in part, individually or in conjunction with other photographs, images, videos, text, quotes, summaries, biographies, and/or excerpts, in any and all promotional, educational, business, trade, advertising, and marketing materials, including, but not limited to, in connection with product endorsements. These materials may include e-mails, the Internet, social media, websites, and other electronic media, as well as traditional radio, television, cable television, newspaper, magazine, direct mail, catalogs, brochures, advertisements, promotional materials, press releases, training materials, and other uses, in such medium and formats (whether now known or hereafter created or invented), at such locations, at such times and for such purposes as the Company chooses, in its sole discretion. I hereby waive any right that I may have to inspect or approve the finished product or products or the advertising copy or printed matter that may be used in connection with the Media or the use to which the Media may be applied. In addition, I waive all rights that I may have to any claims for payment of any kind, whether money, property or otherwise, related to the recording, production, publication, use or re-use of the Media. I understand that my name, nickname, pseudonym, likeness, voice, image and/or biographical information may be used as part of or in connection with the Media. I release and hold harmless the Company, from any and all claims that may arise out of or in connection with my participation in the recording, production, publication, use and/or re-use of the Media including, without limitation, any liability by virtue of any blurring, distortion, alteration, optical illusion, or use in composite or distorted form, whether intentional or otherwise, that may occur or be produced in the taking of any of such photographs, portraits or other materials or in any subsequent processing thereof. I understand that this Release applies in perpetuity.